If you have decided to send back an article, please register your return in our returns portal within 60 days of receipt using the following link:

https://paul-hewitt.returnless.com/

For orders outside Germany, we unfortunately do not cover the costs for returns.

You will be informed by us as soon as we have processed the return. There is currently no notification when the return is received. However, you will receive an email as soon as your return has been processed in the first step.

As soon as your return has been processed by us (within 10-14 working days), we will immediately refund you the amount using the payment method you selected when ordering. If you pay by credit card, the chargeback to your account can take up to four weeks, depending on the credit card company.

Unfortunately, personalized items (with an engraving) cannot be returned.

If you notice a defect, you can of course return your product to us here: https://paul-hewitt-gmbh.returnless.com/en.

A direct exchange is not possible. If you still want a different product, we ask you to simply place a new order via the shop and return your existing order here:

https://paul-hewitt.returnless.com/

If you have received the wrong item or a damaged item, you can report it free of charge via our returns portal:

https://paul-hewitt.returnless.com/

Limited or customized products are only available in certain quantities. In the case of a damage, we may not be able to offer you a replacement.

In these cases, we will work with you to find an alternative solution!

Tattoos can only be returned in unused condition and must be in new condition and in their original packaging.

To receive your 20% newsletter discount, proceed as follows:

Sign up at: https://paul-hewitt.com/en/pages/newsletter

You must have accepted cookies when opening our store. Otherwise we cannot show you the form.

If you have rejected cookies once and only a blank page appears, you must delete your browser cookies and open our site again. Alternatively, you can also use private mode or open our site from a different device or browser to accept cookies.

Once you have registered, you will receive a confirmation email in your inbox (sometimes sent to your spam folder).

After confirming your registration, the code will be sent to you automatically in a separate email.

The voucher code is redeemable from 59€ in the shopping cart. It does not apply to products already discounted.

Discount codes can be entered in the last step of the order (checkout) in the "Discount code" field provided. To activate the code after entering it, you must click on "Redeem".

For data protection reasons, an order that has already been placed cannot be changed. A subsequent crediting of the discount is therefore no longer possible.

Discount codes can only be redeemed once per order and customer.

Discount codes cannot be combined with other discount codes and vouchers and cannot be redeemed for sale items. A cash payment is not possible.

Discount codes that are tied to a minimum order value will not be redeemed if the corresponding minimum order value excluding shipping costs is not reached when ordering.

If you wish to exercise your right of return, the reduced purchase price will be refunded. There is no right to a refund or replacement of the discount code. The discount code expires if you return your entire order. This means it cannot be used again for your subsequent order.

If you subsequently fall below the minimum order value by returning items, we reserve the right to cancel the discount code.

After you have ordered from our online shop, you will receive your order confirmation by email. If you have not received this within an hour, this could be due to the following reasons:

• Perhaps the wrong email address or a different email address was entered?
• Did the email end up in the SPAM folder of your email account?
• The order was not completed successfully. Please check in your user account under “My Orders” whether the order has been booked into our system. If this is not the case, place the order again.

If none of the cases described apply, please wait a day. You will usually receive another notification about your order within this period. If this is not the case, please contact our customer service.

Unfortunately, we can no longer intervene in the shipping process after an order has been placed.

As soon as your order has been packed and is ready for shipping, you will receive an email notification. In this message, we will let you know that your parcel has been shipped and which tracking number has been assigned. The tracking number will only become active once the parcel service provider has collected and scanned your parcel. If the label for your parcel has been created after the day's collection has taken place, you will only be able to see a change in the shipping status in the tracking link after collection on the following working day.

You can find out more about our shipping options here:

https://paul-hewitt.com/en/policies/shipping-policy

All orders are continuously transferred to our shipping center. The order is usually handed over to DHL or DHL Warenpost International Premium within 24 hours. As soon as your order is ready for dispatch and is waiting to be picked up by the parcel service provider, you will receive a corresponding notification by email with the tracking link and the tracking number. There is no shipping on weekends.

You can find out more about our shipping options here:

https://paul-hewitt.com/en/policies/shipping-policy

You can find out more about our shipping options here:

https://paul-hewitt.com/en/policies/shipping-policy

Please see our shipping information for further details.

Since our stores are independent and independent retailers, they decide for themselves which items should be stocked. We therefore recommend that you contact the respective store beforehand and ask about the availability of the desired items.

We offer these payment options:

• Paypal
• Apple Pay (iPhone only)
• Credit card (Visa/Mastercard)
• Invoice (only in Germany and Austria with Klarna)

Please find more information here:

https://paul-hewitt.com/en/pages/zahlungsarten

Purchase on invoice is only available in Germany and Austria. For more information, please visit the German FAQs:

https://paul-hewitt.com/pages/haufige-fragen

Purchase on invoice is only available in Germany and Austria. For more information, please visit the German FAQs:

https://paul-hewitt.com/pages/haufige-fragen

Purchase on invoice is only available in Germany and Austria. For more information, please visit the German FAQs:

https://paul-hewitt.com/pages/haufige-fragen

You can log in to your user account at the top right. All you need is your e-mail address. After clicking on "Continue", you will receive a 6-digit code by e-mail. Enter this code to access your customer account. You can request this unique code at any time. It serves as a secure alternative to a password.

After logging in, you can access your order history and enter your billing and delivery addresses.

You can send your request to our customer service by e-mail.

shop@paul-hewitt.com

We will try to process your request as quickly as possible.